Introduction
Novio ELD ("we", "us", "our") operates an Electronic Logging Device (ELD) service designed to help commercial motor carriers and drivers comply with Hours of Service (HOS) regulations. We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ELD service, mobile application, and related services.
ELD Compliance: Our service is designed to comply with FMCSA regulations (49 CFR Part 395, Subpart B) regarding electronic logging devices.
Data We Collect
Our ELD service collects various types of information to provide compliance and safety features:
Driver Information
- Full name and driver's license number
- Driver identification information
- Hours of Service (HOS) data
- Record of Duty Status (RODS)
- Vehicle inspection reports
Vehicle Information
- Vehicle identification number (VIN)
- Engine hours and vehicle miles
- Vehicle location data (GPS)
- Engine diagnostic data
- Vehicle motion status
Location Data
Our ELD device collects precise geolocation data as required by FMCSA regulations:
- Vehicle position during operation
- Location at change of duty status
- Intermediate location points during travel
- Location data for vehicle inspections
How We Use Your Data
We use the collected data for the following purposes:
- To provide and maintain our ELD service
- To ensure compliance with HOS regulations
- To generate electronic logs and reports
- To monitor vehicle safety and performance
- To facilitate vehicle maintenance scheduling
- To provide customer support
- To improve our products and services
- To comply with legal obligations
Regulatory Compliance: We may disclose your information to authorized safety officials upon request as required by FMCSA regulations.
Data Protection
We implement appropriate technical and organizational measures to protect your data:
Security Measures
- End-to-end encryption of all data transmissions
- Secure cloud storage with regular backups
- Access controls and authentication protocols
- Regular security audits and vulnerability assessments
- Employee training on data protection
Data Retention
We retain ELD data in accordance with FMCSA requirements:
- HOS records are maintained for 6 months
- Supporting documents are retained for 6 months
- Vehicle inspection reports are kept for 3 months
- Crash data is preserved according to regulatory requirements
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Objection: Object to processing of your personal data
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent where we rely on consent to process your data
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We will also provide notice through our service interface or via email for significant changes that affect how we process your personal data.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.